Blog - eSolutions

Grow your business with great service

With online competitors offering the same products, customer service is the critical differentiator, because winning over customers and earning their trust has less to do with what you’re selling and more to do with the kind of experience you provide them. Customers want online shopping […]

eCommerce Trends

Increase eCommerce sales with your delivery strategy

For every 100 online shoppers that put orders in their shopping cart, 70 will abandon it! With 40 of them thinking the delivery cost was too high and another 11 not prepared to wait so long for delivery. While it is clear that the vast […]

eCommerce news

Ethical eCommerce

Any right-thinking eCommerce vendor, that wants to trade for a long period, will need to employ moral, ethical, practices in dealing with their customers because that respect generates goodwill and loyalty which translates into profitability. Ethics reflect the fundamental principles of a business in its […]

eCommerce Trends

What are the 2023 e-commerce trends that online retailers can expect?

After the worldwide pandemic and shoppers returning to brick and mortar, their e-commerce habits are set. Experts (statista.com) predict worldwide retail e-commerce sales will soar from about 5 trillion US dollars to just over 8 trillion dollars by 2026. Even though at first sight this […]

eFulfillment

How fulfilment is evolving

Order fulfilment is the method by which eCommerce vendors process cart checkouts on their sales platform and with customers having higher expectations and holding more power, efficient order fulfilment is key to brand reputation, company profits and client retention.

eCommerce news

This time it really should be personal

Personalisation of the eCommerce shopping experience is marketing to the individual and making browsing as seamless as possible, but the order fulfilment and delivery process should also be integrated into your strategy. Research by the online sales platform, Shopify, shows that personalisation increases conversion rates […]

eCommerce news

Nailing the omnichannel supply chain

As the COVID pandemic spread and lockdowns followed, consumers embraced eCommerce, but web engagements with ‘local’ businesses also jumped – up 42% in 2019 – and while 17% prefer to shop completely online, 37% of consumers are still looking to shop locally, which makes omnichannel […]

eLogistics

Supporting eCommerce start-ups

Between 80% and 90% of eCommerce start-ups fail and no matter how good you think your branding, product offering, and marketing is, these are startling statistics, which underline the critical importance of concentrating on growth and building a scalable, profitable business, that will last. At […]

eCommerce news

Make returns your USP

Younger shoppers are accustomed to deliberately over-ordering, to try items and return anything they don’t like, but since the pandemic older shoppers are displaying similar behaviours, with 49% of online shoppers returning goods in the past year (rising to 60% for 16-34 year olds.) Giving […]